Support
Ringbox Support
Answers to common questions about custom alarm sounds, reliability and purchases.
Recording and sounds
How do I make a sound into an alarm?
Open the Sounds tab and tap Record a sound or Import from Files, keep the part you want and save. Ringbox offers to create an alarm with it right away. You can also record or import straight from the sound picker while editing an alarm.
How long can a sound be?
You can record or import up to 1:30 of material and keep up to 29 seconds of it as the alarm sound — the most iOS allows for an alarm. Fades and a volume boost are under Special effects.
Can I use a song?
Yes — import an audio file you have in Files and keep the best part. Songs from streaming services that are protected can’t be imported.
What happens if I delete a sound that an alarm uses?
Ringbox asks first. Alarms that used it switch to the system sound, so they still ring.
Alarms
Will my alarm ring in Silent Mode or Focus?
Yes. Ringbox schedules real system alarms with Apple’s AlarmKit, which ring on the Lock Screen and through Silent Mode and Focus, like the built-in Clock app. Make sure alarms are allowed for Ringbox in Settings.
My alarm didn’t ring — what should I check?
Open Ringbox and check that alarms are allowed (a banner appears if they aren’t), that the alarm is switched on, and that the volume of alarms isn’t at its minimum. If it still happens, email us with your iPhone model and iOS version.
Can I test an alarm?
Yes. During setup Ringbox schedules a test alarm about two minutes ahead so you can hear exactly how it sounds.
Timers and widgets
What is Record & time?
A timer that rings with your own words. Tap Record & time, say what it should remind you of, tap stop and choose the minutes — three taps. You’ll find it on the Timer tab, in the Record & time widget and as a Control Center button.
How do I add the widgets?
Touch and hold the Home Screen, tap Edit → Add Widget and search for Ringbox. Choose Next alarm or Record & time. Lock Screen widgets are added from the Lock Screen’s Customize screen.
How do I add Ringbox to Control Center or the Action button?
Open Control Center, touch and hold an empty spot, tap Add a Control and search for Ringbox: Quick timer opens Record & time, Last timer starts your most recent timer again. On iPhones with an Action button, pick a Ringbox control in Settings → Action Button.
Free and Plus
Is Ringbox free?
Yes. Alarms are free and unlimited, and your first custom sound is free too — use it in as many alarms as you like. Ringbox Plus unlocks unlimited custom sounds.
What does Ringbox Plus add?
Unlimited custom sounds, unlimited Record & time and every widget — as a yearly subscription or a one-time lifetime purchase. The free version — unlimited alarms and timers and one custom sound — is the way to try Ringbox. Alarms and sounds you already created keep working no matter what happens to a purchase.
How do I restore a purchase?
Open Ringbox, go to Settings and tap Restore purchases while signed in with the Apple Account you used to buy it.
Privacy
Are my recordings uploaded?
No. Recordings, imported sounds and alarms stay on your iPhone. Ringbox has no account, no ads and no tracking. See the Privacy Policy.
Still stuck?
Email bashubb.dev@gmail.com — tell us your iPhone model and iOS version. We usually answer within a couple of days.