Wipe Support

No. Wipe reads and cleans everything on your iPhone. Your media, filenames and metadata are never uploaded. See the Privacy Policy.

Safe to Share removes location, author and copyright, capture dates, device and lens details, editing software and captions, and keeps camera settings such as exposure and ISO. Location Only removes just the location. Wipe Everything removes all metadata that isn’t needed to display the photo or video correctly.

For JPEG, HEIC and most videos Wipe copies the original image or video data unchanged and rewrites only the metadata — that’s what Quality preserved means. If a file needs a new encoded copy, Wipe tells you before processing.

No. Wipe always creates new clean copies; your originals stay exactly as they were. Delete them yourself in Photos if you no longer need them.

In your Photos library, in an album called Wipe. You can also share them directly from the result screen.

Yes, with Wipe Pro. In Photos, select items, tap Share and choose Wipe. If Wipe isn’t listed, scroll the app row, tap More and enable it. It opens the same Quick Clean as the app, for up to 20 items at a time. Without Pro the sheet tells you so and nothing is saved; your first three cleans are in the app.

Live Photos, videos that need a new compressed copy, and selections of more than 20 items are cleaned in the app. The sheet shows what was saved, why, and what to do: close it and open Wipe, and Quick Clean opens with those items. Waiting items are deleted after 7 days if you don’t open Wipe.

Yes. Wipe cleans both the photo and the video part and keeps them paired, so the copy saved to Photos still plays as a Live Photo. Live Photos are cleaned in the app, also when you start from the Share Sheet.

Three free cleans of up to five photos or videos each, with every preset and file type, in the app. The one-time lifetime unlock removes the limits and adds cleaning straight from the Share Sheet. There is no subscription.

Open Wipe, go to Settings and tap Restore Purchase while signed in with the Apple Account you used to buy the unlock.

Refunds are handled by Apple at reportaproblem.apple.com.